Payment, Shipping & Privacy Policy

Payment, Shipping & Privacy Policy

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card)

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

We undertake to ship all within 24-48 hours Monday - Friday 8am – 4:30pm.

We use the following carriers to deliver our orders:

  • Australia Post
  • Star Track Express
  • Fastway
  • Northline
  • TNT

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information if this is requested at the time of order.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location.

Back Orders
If an item is placed on back order we will ship you the part of your order that we are currently holding. When the back order item/s become available we will ship you the rest of your order within 24-48 hours. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect relevant information that we need which is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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